Shakeology FAQ

Is it OK to drink more than one shake per day? Or to replace more than one meal a day?

Yes, but it’s not recommended to replace more than two meals per day for an extended period of time.

Is Shakeology sold in stores?

Shakeology is sold exclusively through the Beachbody Coach Network, so you can’t buy it in stores.

I’ve tried Shakeology and seem to be experiencing digestive discomfort. Does this mean Shakeology doesn’t work for me?

Not at all! For some people, experiencing digestive sensitivities is a normal part of the cleansing process. This just means your body’s working hard to eliminate the toxins built up in your system over several years. These won’t get flushed out in 1 day. Help your body to clean itself out more gently by reducing the amount you consume to a half-scoop once a day. Slowly build up to a half-scoop twice per day as your tolerance increases. You can then work up to one full scoop per day. (Although it’s perfectly fine to continue to use Shakeology as 2 small snacks (a half-scoop each) throughout your day.) For some people, this process could take as long as 3 months.

Since everyone’s body reacts differently, if you continue to experience digestive problems when you consume smaller amounts, please consult your doctor.

Can I drink this right before a workout?

Shakeology would be a better option than a full meal prior to working out. However, immediately before a workout, you’d be better served by something with more sugar and less fiber for rapid absorption, such as Results and Recovery Formula™ or Meal Replacement Shake.

Should I continue to take ActiVit® or other multivitamins along with Shakeology?

Because of the way Shakeology is formulated, one shake pretty much covers your body’s normal daily requirement for vitamins and minerals. However, if you’re following a recommended exercise routine, your body is likely to be using up those nutrients at a faster rate. For example, if you’re doing P90X® or INSANITY®-hard-charging routines that burn more calories, along with vitamins and minerals-you may need some additional supplementation, like ActiVit. Due to the digestive enzymes in Shakeology, taking ActiVit at the same time you drink Shakeology will help your body to better absorb all the nutrients.

Why does the Chocolate flavor have more protein?

The serving size for Chocolate is 8 grams higher than for Greenberry. The extra ingredients added for the Chocolate blend (mostly chocolate powder and cocoa powder) add an additional 2 grams of protein for the serving size.

I already have some Meal Replacement Shake. Should I throw it out and switch to shakeology?

You don’t have to throw it out. Meal Replacement Shake is a high-quality protein shake. Shakeology offers a wide array of nutrients in addition to protein. Because Meal Replacement has higher sugar content and less fiber, a good time to use it is around the time you’re exercising (Results and Recovery Formula is also good for this purpose). Shakeology is a better option for a meal that’s at least 2 hours before a workout or 1 hour afterwards.

Can I drink this right after a workout?

Again, it’s better than many other options available, but less ideal than something designed primarily for this purpose, such as Results and Recovery Formula.

Do I use a full scoop or just up to the line?

Use a full scoop to get the recommended serving (40 grams for Greenberry and 48 grams for Chocolate).

How can I pay for my order?

Orders may be placed using a major credit card. We currently accept Visa, MasterCard, Discover, and American Express. Debit cards may also be used as long as the card has the Visa or MasterCard logo on the front.

Phone orders also have the option of using an “E-Check”-or a check over the phone.

We also accept checks (from U.S. residents only) and money orders (in U.S. dollars only) via mail

If there’s no food coloring, why is one flavor green and the other brown?

The ingredients (herbal powders, grass powders, vegetable powders, spirulina, and chlorella, plus some of the fruit and berry powders) make the Greenberry flavor green in color. The base of Chocolate flavor is also green, but the chocolate and cocoa powders turn its color brown.

Can someone with lactose intolerance drink Shakeology even though it has 15 gram of whey protein (which is derived from milk)?

Because needs vary for each person with lactose intolerance, it’s recommended that you check with your doctor first. However, the whey protein in Shakeology is whey protein isolate, which is more than 90 percent pure protein, leaving less than 10 percent of the ingredient, or 1.5 grams, where some lactose can be found. In addition, Shakeology is loaded with digestive enzymes-and lactase is one of them. Lactase is the enzyme that breaks down lactose and is found in over-the-counter products like Lactaid®. So because Shakeology is made with whey protein isolate and contains lactase, it may have a higher likelihood of being acceptable for most people with lactose intolerance. It’s recommended that someone with lactose intolerance start with a small amount of Shakeology, monitor their body’s reaction, and, if tolerant, slowly build up to a full serving or take a half-serving at two separate times during the day.

Beachbody Autoshipment Cancellation Policy

Customers may cancel at any time via email, Web chat, or phone at 1 (800) 207-0420.

Monday through Friday 6 a.m. through 6 p.m. PT, Saturday 7 a.m. through 3 p.m. PT, and Sunday 7 a.m. through 3 p.m. PT.

However, if a cancellation is received after a shipment has been generated and is en route to the customer, that shipment cannot be canceled. Only future shipments may be canceled. Example: if you see a charge post to your online banking statement on 09/05/10 and you call to cancel on 09/05/10, the shipment associated with the that charge has already shipped and cannot be stopped. You may receive that shipment about 2 weeks later due to transit time.

Automatic shipments of supplements have a 30-day money-back guarantee that starts on the date of delivery. This means the customer can return the product for a refund (minus S&H) within that time period. To make a return, contact Beachbody Customer Service via phone, email, or Web chat for a Return Authorization.

Shakeology mentions “whole-food ingredients”-what does this mean? How can this b possible when it’s ground into a powder?

Shakeology uses several whole-food sources of nutrients, rather than using only synthetic extracts or isolates (like some multivitamin pills do). The benefit of whole-food derived ingredients is that the nutrients are preserved as close to their natural state as possible and are therefore delivered to your body in the most holistic way possible. Your body will better absorb and more efficiently use nutrients from whole-food sources. The process of converting a food from its natural state to a powder, if done incorrectly, can destroy the nutrients in that food. With Shakeology, we ensure that the highest levels of nutrients are preserved through strict temperature-controlled drying and processing.

Is the whey protein antibiotic free?

Yes, the whey protein in Shakeology has been certified free of antibiotics

Shake a Healthy Meal

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